We want your visit to be easy, comfortable, and focused on you. Here’s everything you need to know before your appointment, along with our scheduling and cancellation policies.

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NEW CLIENTS

New here? Welcome! All new clients begin with the appropriate New Client service so Amanda has time to properly evaluate your skin, discuss your goals, and determine the best approach for you.

New clients are required to prepay a 50% deposit when booking. Your deposit is applied toward your appointment and is fully refundable with at least 48 hours notice of cancellation or rescheduling.

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BEFORE YOUR APPOINTMENT

Please arrive with a clean face and no makeup whenever possible. This gives Amanda the best view of your skin and allows more of your appointment time to be spent on your treatment.

Avoid significant sun exposure or tanning for at least 48–72 hours before your appointment. Before chemical peels and certain corrective treatments, avoid retinol and exfoliating products for 2–3 days unless Amanda has instructed you otherwise.

If you have a sunburn or have had significant recent sun exposure, please contact us before your appointment. Certain treatments may need to be modified or postponed for the health of your skin.

Not sure how to prepare for your particular service? Just ask. We’re happy to help.

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WHAT TO WEAR

Come comfortable. For facial treatments, we recommend avoiding turtlenecks or clothing that restricts access to the neck and décolletage.

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ARRIVAL & PARKING

Free street parking is available on Pollasky. Enter through the gate at the business called "The Lien Machine" and follow the walkway back onto the property. We're the house on the right.

First-time clients should arrive about 5 minutes early to complete any necessary paperwork. Returning clients can simply arrive at their scheduled appointment time.

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CHILDREN

To keep the studio quiet, safe, and relaxing for everyone, please arrange childcare for children under 12 during your appointment.

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IF YOU’RE FEELING UNWELL

If you’re sick, please stay home and contact us as soon as possible. Even if it’s the morning of your appointment, we’d much rather hear from you than have you come in sick. When you communicate with us promptly, we’re happy to work with you to reschedule without penalty.

If you arrive exhibiting signs of illness, we may need to reschedule your appointment to protect Amanda and other clients. If we weren’t notified beforehand, a 50% late-cancellation fee may apply. Repeat occurrences may be treated as a no-show and charged at 100% of the scheduled service.

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BOOKING, CANCELLING & RESCHEDULING

Appointments are booked online through Vagaro. You can manage an existing appointment through your Vagaro account, reply to your appointment confirmation, or contact us directly for help.

We require at least 48 hours notice for cancellations and rescheduling. This gives us a reasonable opportunity to offer the appointment to another client.

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CANCELLATION FEES

48+ hours notice: No fee. Your appointment can be cancelled or rescheduled without penalty.

Less than 48 hours notice: 50% of the scheduled service cost.

No-show: 100% of the scheduled service cost.

For new clients, your 50% booking deposit will be applied toward any applicable late-cancellation fee. Deposits are fully refundable when an appointment is cancelled with at least 48 hours notice.

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LATE ARRIVALS

If you’re running more than 5 minutes late, please text us so we know you’re on your way.

We allow a brief grace period and will do our best to accommodate you without affecting the next client’s appointment. Depending on the service, arriving more than 15 minutes late may mean we no longer have enough time to safely or properly perform your treatment.

Arrivals more than 15 minutes late without notice may be treated as a missed appointment and charged 100% of the scheduled service cost.

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LIFE HAPPENS

We understand that genuine emergencies and unexpected situations occur. If something unusual happens, please reach out. Communication goes a long way, and we’re always willing to consider extenuating circumstances.

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QUESTIONS?

If you have questions about your appointment, how to prepare, or what to expect, please reach out before your visit. We’re happy to help make sure you arrive feeling prepared and ready to enjoy your time with Amanda.